The myChevrolet app allows you to manage your vehicle from your smartphone remotely. It also shows you how much gas is left in your tank, monitors your mileage, and remotely locks and unlocks your doors.
That’s why it’s frustrating when the myChevrolet app is not working.
There is no one specific issue that leads to problems in the myChevrolet app; below are the most common solutions to try.
You never know which troubleshooting method will get your myChevrolet app up and running, so try each one in order, from easiest to most difficult.
myChevrolet App Not Working
1. Close and Restart the myChevrolet App
The problem may be with the myChevrolet app.
When you encounter a significant problem with an app, including myChevrolet, your first step should be to close and restart the app, commonly known as force-closing.
Here’s how to force-close the myChevrolet app on Android:
- Swipe upwards from the bottom of the screen, then stop halfway.
- Locate the myChevrolet app by swiping right or left.
- Swipe up to close the myChevrolet app.
Here is how to force-close the myChevrolet app on iPhone:
- Swipe up from the bottom of the screen, then stop halfway.
- Swipe right or left to preview the myChevrolet app.
- Finally, Swipe up to close the myChevrolet app.
If you’re using the myChevrolet app on an iPhone SE, iPhone 8, or older, just double-press the home button > Find the myChevrolet app > Swipe up on the preview of the myChevrolet app to close it.
Reopen the myChevrolet app after closing it to see whether it is working properly.
Closing and restarting the myChevrolet app usually fixes any corrupted data preventing the app from functioning correctly.
2. Check Your Internet
When using the myChevrolet app, connectivity issues are possibly the most common problem people face.
The myChevrolet must be able to connect to the internet via Wi-Fi or your phone’s cellular service.
Check the status bar at the top of the screen to see if it displays Wi-Fi or cellular signal.
If you see both signals but still can’t use the myChevrolet app, ensure your internet connection is stable.
Try opening another app on your phone that connects to the internet to see whether you have a steady internet connection.
Alternatively, open a web browser and search for anything to check that your connection isn’t the issue.
If you’re using cellular data, switch to Wi-Fi and vice versa before trying to use the app again.
3. Log Out of the myChevrolet App
If some faulty data is cached in the myChevrolet app relating to your car or account, you may experience issues using the app.
This is a temporary issue and can be resolved by logging out of your account and logging back in.
To log out of the myChevrolet app:
- Launch the app.
- Go to the bottom
- Select the Account option.
- Scroll to the bottom of the screen.
- Select Sign Out
Sign in to your account now to see whether the problem has been resolved.
4. Clear the myChevrolet app’s cache
You might have an issue with the data cache in the myChevrolet app. If the cache has gotten corrupted, you may need to clean it before the app can function normally again.
Unfortunately, the only way to clear the cache of the myChevrolet app on an iPhone is by uninstalling and reinstalling it.
On an Android phone, you can clear the cache without uninstalling the app.
Here’s how to clear the myChevrolet app’s cache on an Android device:
- Go to the phone’s settings
- Tap on “Apps”
- Select “myChevrolet” from the list of available apps
- Choose “Storage & cache”
- Tap on “Clear cache”
Simply open myChevrolet after clearing the cache to test if it works properly with this fix.
5. Update the myChevrolet App
You might be using an older version of the myChevrolet app with a glitch or incompatibility that prevents it from functioning correctly.
To fix this issue, just download the latest available update.
To manually update the myChevrolet app, go to App Store if you’re using an iPhone or to the Play Store if you are using an Android phone.
Now, search for the myChevrolet app using the search bar at the top.
Select the myChevrolet app from the result, and tap on the “Update” button.
If you don’t see the “Update” button, that means no update is available, and the myChevrolet app is already up to date.
6. Reinstall the myChevrolet App
If everything else fails, you may be able to resolve your issue by uninstalling and reinstalling the myChevrolet app.
Because the myChevrolet app on your phone is likely corrupted, it is best to uninstall it and install a new copy from the store.
Go to the App Store or the Play Store, search for and install myChevrolet.
Finally, sign in to see if the problem has been resolved.
7. Contact myChevrolet’s Customer Service
The final option is to contact myChevrolet Customer Service.
If you have attempted all of the above fixes, it is probable that myChevrolet is experiencing issues on its end.
It is recommended in this case to contact customer care for official confirmation. They will inform you if there is a problem on their end.
Visit this link: https://www.chevrolet.com/contact/call-us
You may also message the official Chevrolet account on Twitter.
Here: https://twitter.com/chevrolet
Conclusion
It can be really frustrating when the myChevrolet app is not working. Luckily there are several proven fixes:
- Close and Restart the myChevrolet App
- Check Your Internet
- Log Out of the myChevrolet App
- Clear the myChevrolet app’s cache
- Update the myChevrolet App
- Reinstall the myChevrolet App
- Contact myChevrolet’s Customer Service
