Choosing a mattress at Costco…
Buying it…
And then sleeping on it for 8 hours every day might be just the thing you need to recharge your batteries.
But if after a couple of days or weeks you decide it’s not for you and want a refund, Costco has an interesting policy that might surprise you.
In this article, we’ll go over Costco’s return policy for mattresses so that you know what to expect if you need to make a return.
- What Is Costco’s Mattress Return Policy?
- Can I Return A Mattress To Costco Without Receipt?
- Does Costco Accept Opened Mattresses?
- How Do I Return My Mattress To Costco?
- Can Someone Else Return Your Mattress To Costco For You?
- Where Do Costco Mattress Returns Go?
- FAQs
What Is Costco’s Mattress Return Policy?
Costco’s mattress return policy is very generous. If you are not satisfied with your purchase, you can return it at any time for a full refund. There is no time limit on returns, so you can sleep on it for as long as you like before making a decision.
Note: This policy applies to all types of mattresses, including memory foam, latex, and innerspring.
Can I Return A Mattress To Costco Without Receipt?
Costco is known for their great customer service, and one of the perks of shopping at Costco is their no-questions-asked return policy. This means that you can return almost anything to Costco.
So, can you return a mattress to Costco without a receipt?
The answer is yes!
You can return a mattress to Costco without a receipt, and you will receive a full refund.
This is because Costco knows that mattresses are a big purchase, and they want to make sure that their customers are happy with their purchase.
So, if you’re not happy with your mattress, don’t hesitate to return it to Costco.
Does Costco Accept Opened Mattresses?
We all know that feeling of buyer’s remorse. You make a big purchase, and then second-guess yourself shortly after.
It’s normal to have doubts, especially when it comes to something as expensive as a mattress.
But can you return an opened mattress to Costco?
Here’s what we found out:
Costco does accept opened mattresses for return. Costco has a great return policy, and they will even take back an opened mattress.
How Do I Return My Mattress To Costco?
Every new mattress is different and will require a different level of time to break in, including the Costco one.
We have all had that unpleasant experience when we buy a new mattress, only to realize that it is not comfortable for us or that the quality is not what we expected.
Also read: Can Walmart Reprint A Receipt?
Fortunately, Costco offers an excellent return policy and customers are entitled to a full refund or exchange at any time during this period.
The process changes depending on how you made your original purchase. Below, I’ve explained both the processes (online and in-person).
How Do I Return A Costco Mattress Online?
If you’re not satisfied with your mattress purchased from Costo.com, you can return it online.
Here’s how:
- Go to Costco.com and log in to your account.
- Visit the “Orders & Returns” section
- Locate the item you wish to return
- Click the “Return or Replace Items” button
- Place a checkmark next to the item(s) you’re returning
- Click the “Return or Replace Selected Items” button
- Select a reason for return from the drop-down menu
- Provide additional details in the comment box (optional)
- Select the “Refund” or the “Replace” option and click “Continue”
- Choose a return method and click “Submit Return”
The return label will be emailed to you after you click the “Submit Return” button. This label must be printed.
Pack the products back into the original box and remove or cover any previous labels. Finally, drop the parcel off at a nearby UPS station or hand the box over to a UPS delivery agent.
Costco will now replace the items as soon as possible. When the item(s) are dispatched, you will receive an email confirmation.
If you don’t want to wait and want a refund or replacement right away, you can go to any Costco location.
Video tutorial:
How Do I Return A Costco Mattress In-person?
If you’re not completely satisfied with your Costco mattress, you can return it at any time.
Here’s how to do it:
- Bring your mattress, original receipt (optional), and your membership card to any Costco warehouse.
- Go to the return counter.
- The employee will process your return and refund your purchase price.
Can Someone Else Return Your Mattress To Costco For You?
No, someone else cannot return your mattress to Costco for you. Only the member who purchased the mattress can return it. This is because Costco tracks returns by membership number.
However, if the person is listed as a household member on your membership, then they can return the mattress for you.
Where Do Costco Mattress Returns Go?
Have you ever wondered what happens to all of the returned mattresses at Costco?
It’s estimated that about 5% of all mattresses sold are returned, so that’s a lot of mattresses!
So, where do they all go?
Most returned mattresses are either donated to charities or recycled. The recycling process begins by removing the outer fabric and any foam or other materials that can be reused. The metal springs are then separated and recycled.
If you’re ever curious about what happens to your old mattress when you return it to Costco, now you know!
FAQs
Costco Air Mattress Return Policy
Costco has a great return policy for air mattresses. If you’re not satisfied with your purchase, you can return it at any time for a full refund. There’s no time limit on returns, so you can sleep on your mattress for as long as you like before making a decision.
This policy makes it easy to buy an air mattress without having to worry about whether or not you will like it.
Can I Return Something To Costco After 2 Years?
Yes, you can return most items to Costco after 2 years. The only exceptions are electronics and major appliances, which have a 90-day return policy. If you have your original receipt or packing slip, it will help the return process go more smoothly.
Conclusion
Costco’s mattress return policy is one of the most generous in the industry. If you are not satisfied with your purchase, you can return it at any time for a full refund. This policy gives you peace of mind knowing that you can buy a Costco mattress without worry.
With such a great return policy, there is no reason not to give Costco a try when you are in the market for a new mattress.
